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> FAQ

FAQ

Are my billing information and e-mail address kept private?

vikingsgearfanstore.com respects the privacy of its customers and ensures that all personal information remains completely confidential and used solely for the purposes of completing your order. For more information, please refer to our complete Privacy Policy located on bottom of each webpage.

How can I change my account information?

Please log into "My Account" where you can change your address, change your password, subscribe or unsubscribe to our newsletter, etc.

How do I know that my order has been received?

When you submit an online order you will receive an e-mail confirmation. If you did not receive an e-mail, simply contact us via email and we can confirm your order for you or send you another email confirmaiton.

When Will My Order Be Shipped?

Most shippings will be processed within 48 hours after payment comfirmed. he custom orders will ship within 5 business day. Orders are not shipped on weekend, except by prior arrangement.

How Can I Make Changes To My Order?

The easiest way to make changes to your order is by writting us an email as soon as possible you can. As long as your order has not been shipped yet, you may be able to make changes to your order.

Can You Ship The Items To Outside Of The US?

Yes, the items can be shipped to all over the world except where there the post do not work at the time.

How To Cancel My Order / Item?

The best way to cancel your order or a particular item is to use the "Contact Us" link of our site. We will be glad to help you out.

What Is Your Out Of Stock Policy?

There may be a case when an out of stock item slips by in the system in between when we are taking items off the site. For this we apologize. You'll be contacted through Email in time.

Has My Order Shipped?

As soon as your package gets a shipping label, an email with the tracking number will be sent to the email address supplied by you.